End User License Agreement (EULA)

This End User License Agreement (“Agreement” or “EULA”) is a legal agreement between you (“User,” “You,” or “Your”) and EazyRyde Mobile (“Company,” “We,” “Us,” or “Our”), governing your use of the EazyRyde Mobile application (the “App”), including all related services, features, content, and functionality.

By downloading, installing, accessing, or using the App, you acknowledge that you have read, understood, and agree to be bound by the terms and conditions of this Agreement. If you do not agree to these terms, do not download, install, or use the App.

1. License Grant

1.1 Limited License

Subject to the terms of this Agreement, the Company grants you a limited, non-exclusive, non-transferable, revocable license to download, install, and use the App on a mobile device that you own or control, solely for your personal, non-commercial use.

1.2 Restrictions

You agree not to:

(a) Copy, modify, distribute, sell, lease, sublicense, or otherwise transfer the App or any portion thereof;
(b) Reverse engineer, decompile, disassemble, or attempt to derive the source code of the App;
(c) Remove, alter, or obscure any proprietary notices, labels, or marks on the App;
(d) Use the App for any illegal, unauthorized, or unethical purpose;
(e) Use the App to transmit any harmful code, malware, or unauthorized data;
(f) Interfere with or disrupt the integrity, security, or performance of the App or its servers;
(g) Create derivative works based on the App;
(h) Use automated systems or software to extract data from the App (scraping);
(i) Impersonate any person or entity while using the App.

2. Description of Service

2.1 Overview

EazyRyde Mobile is a ride-hailing and transportation platform that connects riders with drivers for on-demand transportation services within Nigeria. The App facilitates:

Requesting and booking rides;
Real-time ride tracking via GPS;
In-app communication between riders and drivers;
Digital wallet and payment processing;
QR code-based payments;
Peer-to-peer wallet transfers;
Trip history and management;
Driver registration and vehicle management;
Push notifications for ride updates.

2.2 Service Availability

The App is currently available for use in Nigeria, with a focus on the Festac Town, Lagos area and surrounding regions. Service availability may vary based on driver availability, location, and other factors beyond our control.

2.3 Third-Party Services

The App integrates with third-party services including but not limited to Google Maps for navigation, Paystack for payment processing, and push notification services. Your use of these third-party services is subject to their respective terms and conditions.

3. User Accounts

3.1 Registration

To access certain features of the App, you must create an account by providing accurate, complete, and current information. You may register as a Rider or a Driver.

3.2 Account Security

You are responsible for maintaining the confidentiality of your account credentials, including your password and wallet PIN. You agree to notify us immediately of any unauthorized use of your account. You are solely responsible for all activities that occur under your account.

3.3 Wallet PIN

The digital wallet feature requires a personal identification number (PIN) for transactions. You are responsible for keeping your PIN confidential. The Company shall not be held liable for any unauthorized transactions resulting from your failure to secure your PIN.

3.4 Account Eligibility

You must be at least 18 years of age to create an account;
You must provide a valid phone number and email address;
Drivers must possess a valid driver’s license, vehicle registration, and meet all regulatory requirements;
You must not have been previously suspended or banned from the platform.

3.5 Account Termination

We reserve the right to suspend or terminate your account at any time, with or without notice, for conduct that we determine, in our sole discretion, violates this Agreement, is harmful to other users, or is otherwise objectionable.

4. Payments and Wallet

4.1 Fare Calculation

Ride fares are calculated based on factors including distance, vehicle type, demand, and applicable taxes or surcharges. Fare estimates provided before a trip are approximate and may differ from the final fare.

4.2 Digital Wallet

The App provides a digital wallet feature that allows you to:

Fund your wallet via Paystack payment gateway;
Pay for rides directly from your wallet balance;
Transfer funds to other EazyRyde users;
Make and receive QR code payments;
Withdraw funds (drivers).

4.3 Payment Methods

Payments may be made via:

Wallet balance;
Cash payment to the driver;
QR code payment.

4.4 Refunds

Refund requests will be evaluated on a case-by-case basis. Refunds, if approved, will be credited to your wallet. Processing times may vary.

4.5 Transaction Records

All wallet transactions are recorded and viewable within the App. You are advised to review your transaction history regularly.

5. Driver-Specific Terms

5.1 Driver Requirements

To register as a driver on the platform, you must:

Be at least 18 years of age;
Possess a valid Nigerian driver’s license;
Have a registered and roadworthy vehicle;
Provide accurate vehicle information (make, model, color, plate number);
Maintain valid vehicle insurance;
Pass any verification checks required by the Company.

5.2 Driver Obligations

As a driver, you agree to:

Maintain your vehicle in safe, clean, and roadworthy condition;
Comply with all applicable traffic laws and regulations;
Treat riders with respect and professionalism;
Follow the designated route unless otherwise agreed with the rider;
Not engage in discriminatory practices;
Maintain adequate insurance coverage.

5.3 Commission and Earnings

The Company may deduct a commission from each completed trip fare. Commission rates and payment settlement terms will be communicated through the App and may be updated from time to time.

5.4 Independent Contractor Status

Drivers are independent contractors and not employees, agents, or representatives of the Company. Nothing in this Agreement creates an employment, partnership, or agency relationship.

6. Rider-Specific Terms

6.1 Rider Obligations

As a rider, you agree to:

Provide accurate pickup and drop-off locations;
Be present at the designated pickup point at the agreed time;
Treat drivers and their vehicles with respect;
Pay the agreed fare upon completion of the trip;
Not request rides for illegal or prohibited purposes;
Wear seatbelts where required by law.

6.2 Cancellation Policy

Riders may cancel a ride request before driver arrival. Repeated or excessive cancellations may result in penalties or account restrictions.

7. Privacy and Data Protection

7.1 Data Collection

The App collects and processes personal data including but not limited to:

Name, email address, and phone number;
Location data (GPS coordinates) during active rides;
Payment and transaction information;
Device information and usage analytics;
Communication records within the App.

7.2 Data Usage

Your personal data is used to:

Provide and improve the transportation service;
Process payments and transactions;
Facilitate communication between riders and drivers;
Ensure safety and security;
Comply with legal obligations;
Send notifications about rides and account activity.

7.3 Data Protection

We implement reasonable security measures to protect your personal data. However, no method of electronic storage or transmission is 100% secure, and we cannot guarantee absolute security.

7.4 Nigeria Data Protection Act (NDPA) Compliance

We are committed to complying with the Nigeria Data Protection Act 2023 and the Nigeria Data Protection Regulation (NDPR). You have the right to:

Access your personal data;
Request correction of inaccurate data;
Request deletion of your personal data;
Object to processing of your data;
Data portability.

To exercise these rights, contact us using the information provided in Section 15.

7.5 Third-Party Sharing

We may share your data with:

Drivers/Riders (limited to what is necessary for the ride);
Payment processors (Paystack);
Map and navigation services (Google Maps);
Law enforcement agencies (when required by law);
Service providers who assist in operating the App.

8. Intellectual Property

8.1 Ownership

The App, including its design, code, graphics, logos (including the ER Mobile logo), icons, trademarks, and all related intellectual property, are and remain the exclusive property of the Company. This Agreement does not grant you any ownership rights.

8.2 User Content

By submitting any content through the App (reviews, ratings, messages), you grant the Company a non-exclusive, royalty-free, worldwide license to use, reproduce, and display such content in connection with the operation of the App.

8.3 Feedback

Any feedback, suggestions, or ideas you provide regarding the App may be used by the Company without any obligation to you.

9. Disclaimers and Limitations of Liability

9.1 “As Is” Basis

The App is provided on an “AS IS” and “AS AVAILABLE” basis without warranties of any kind, whether express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

9.2 No Guarantee of Service

The Company does not guarantee:

Uninterrupted or error-free operation of the App;
Availability of drivers at any given time or location;
Accuracy of estimated fares, arrival times, or route information;
The conduct, behavior, or reliability of any driver or rider.

9.3 Limitation of Liability

To the maximum extent permitted by applicable law, the Company shall not be liable for:

Any indirect, incidental, special, consequential, or punitive damages;
Loss of profits, data, or goodwill;
Personal injury or property damage arising from your use of the App;
Any damages arising from the conduct of any third party, including drivers and riders;
Any damages exceeding the total amount paid by you through the App in the twelve (12) months preceding the claim.

9.4 Transportation Liability

The Company is a technology platform that connects riders with drivers. The Company is not a transportation carrier and does not provide transportation services. The Company shall not be held liable for any incidents, accidents, injuries, or damages that occur during a ride.

10. Indemnification

You agree to indemnify, defend, and hold harmless the Company, its officers, directors, employees, agents, and affiliates from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising out of or related to:

Your use or misuse of the App;
Your violation of this Agreement;
Your violation of any applicable law or regulation;
Your violation of any rights of a third party;
Any content you submit through the App.

11. Prohibited Activities

You agree not to:

Use the App for any fraudulent, criminal, or unlawful activity;
Harass, threaten, or intimidate any rider, driver, or Company personnel;
Transport illegal substances, weapons, or contraband;
Engage in price manipulation or fare fraud;
Create multiple accounts for fraudulent purposes;
Tamper with GPS locations or ride data;
Use the App while impaired by drugs or alcohol (drivers);
Share your account credentials with third parties.

12. Dispute Resolution

12.1 Governing Law

This Agreement shall be governed by and construed in accordance with the laws of the Federal Republic of Nigeria.

12.2 Informal Resolution

Before initiating any formal dispute resolution proceedings, you agree to first contact us and attempt to resolve the dispute informally for a period of thirty (30) days.

12.3 Arbitration

If the dispute cannot be resolved informally, it shall be submitted to binding arbitration in Lagos, Nigeria, in accordance with the Arbitration and Mediation Act of Nigeria.

12.4 Class Action Waiver

You agree that any dispute resolution proceedings will be conducted only on an individual basis and not as part of a class, consolidated, or representative action.

13. Modifications to This Agreement

The Company reserves the right to modify this Agreement at any time. Material changes will be communicated through the App or via email. Your continued use of the App after such modifications constitutes your acceptance of the updated Agreement. If you do not agree to the modified terms, you must discontinue use of the App.

14. Termination

14.1 By You

You may terminate this Agreement at any time by deleting the App and ceasing all use. Any outstanding wallet balance may be subject to withdrawal procedures.

14.2 By the Company

The Company may terminate or suspend your access to the App at any time, with or without cause, with or without notice.

14.3 Effect of Termination

Upon termination:

Your license to use the App is immediately revoked;
You must cease all use of the App;
Sections 8, 9, 10, 12, and 14.3 shall survive termination.

15. Contact Information

If you have any questions, concerns, or complaints about this Agreement or the App, please contact us at:

EazyRyde Mobile
Email: [email protected]
Location: Festac Town, Lagos, Nigeria

16. General Provisions

16.1 Entire Agreement

This Agreement constitutes the entire agreement between you and the Company regarding the App and supersedes all prior agreements and understandings.

16.2 Severability

If any provision of this Agreement is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

16.3 Waiver

The failure of the Company to enforce any right or provision of this Agreement shall not be deemed a waiver of such right or provision.

16.4 Assignment

You may not assign or transfer this Agreement or any rights hereunder without the prior written consent of the Company. The Company may assign this Agreement without restriction.

16.5 Force Majeure

The Company shall not be liable for any failure or delay in performance due to circumstances beyond its reasonable control, including but not limited to natural disasters, war, terrorism, pandemics, government actions, power failures, or internet disruptions.

By using EazyRyde Mobile, you acknowledge that you have read, understood, and agree to be bound by this End User License Agreement.