Privacy Policy
Last updated: August 10, 2026
1. Information We Collect
When you use EazyRyde Mobile, we collect information you provide directly, including:
- Account information — name, email address, phone number, username, and password.
- Driver application data — vehicle details, photographs (profile, passport, vehicle), BVN, NIN, and residential address.
- Trip data — pickup and drop-off locations, fares, payment method, and ride history.
- Device information — browser type, operating system, IP address, and location data when you grant permission.
2. How We Use Your Information
We use the information we collect to:
- Create and manage your account.
- Match riders with nearby drivers and facilitate trips.
- Process payments and calculate fares.
- Verify driver identity and vehicle information.
- Send important updates, notifications, and promotional communications.
- Improve our services, resolve disputes, and ensure safety.
3. Information Sharing
We do not sell your personal data. We share information only in these circumstances:
- Between riders and drivers — limited trip details (name, pickup/drop-off location) are shared to fulfil your ride.
- Service providers — third-party vendors who help us operate (hosting, analytics, communications).
- Legal requirements — when required by Nigerian law, regulation, or valid legal process.
4. Data Security
We implement industry-standard security measures to protect your data, including encrypted connections (HTTPS), hashed passwords, and restricted access controls. However, no method of transmission over the Internet is 100% secure.
5. Data Retention
We retain your personal data for as long as your account is active or as needed to provide services. Trip records and payment history are retained for a minimum of 6 years for regulatory and dispute-resolution purposes.
6. Your Rights
Under the Nigeria Data Protection Regulation (NDPR), you have the right to:
- Access the personal data we hold about you.
- Request correction of inaccurate data.
- Request deletion of your data, subject to legal obligations.
- Withdraw consent to data processing at any time.
To exercise these rights, contact us at [email protected].
7. Cookies
We use essential cookies to maintain your login session and preferences. We do not use third-party tracking cookies unless you opt in to analytics.
8. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes via email or an in-app notification. Continued use of the platform after changes constitutes acceptance.
9. Contact Us
If you have questions about this Privacy Policy, please contact us at:
[email protected]
Lagos, Nigeria